Improve the Attitude of Librarians

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The Perception of Libraries Regarding Service Quality Based on the Libqual+TM Method at the HKBP University Nommensen Medan Library

Introduction

Libraries play a vital role in providing access to information, promoting literacy, and fostering a culture of learning. In today's digital age, libraries must adapt to changing user needs and expectations to remain relevant. The perception of library services is a critical aspect of this adaptation, as it directly impacts user satisfaction and loyalty. This article explores the perception of library services at the HKBP University Nommensen Medan library, using the Libqual+TM method to assess the quality of service.

Background

The Libqual+TM method is a widely used tool for assessing the quality of library services. It measures three main dimensions of service quality: the ability and attitude of officers in serving users, the arrangement of facilities and accessibility, and access to information. By using this method, libraries can identify areas of strength and weakness, and develop targeted strategies to improve service quality.

Methodology

This research was conducted at the HKBP University Nommensen Medan library, with a focus on the perception of library services using the Libqual+TM method. The research population consisted of 21,244 visitors registered at the library, with a sample size of 1,000 selected using the Slovin formula and proportional statistical random sampling techniques. Data collection was carried out through a combination of library research, field research, questionnaires, interviews, and observations.

Results

The results of the study showed that the user's perception of library services was satisfying, with an average score of 3.29, indicating a level of satisfaction of "quite satisfied". The details of the perception of library services are as follows:

Attitude of Librarians: The attitude of librarians in serving users obtained a score of 3.24, indicating a level of satisfaction of "quite satisfied".
Access to Information: The access to information in the library service obtained a score of 3.32, indicating a level of satisfaction of "quite satisfied".
Facilities and Atmosphere: The facilities and atmosphere in the library obtained a score of 3.31, indicating a level of satisfaction of "quite satisfied".

Discussion

The results of the study indicate that the HKBP University Nommensen Medan library has shown adequate performance in the service, with a high level of user satisfaction. However, there are still several aspects that need to be improved, particularly in the attitude of librarians, access to information, and facilities and atmosphere. The attitude of librarians plays an important role in creating positive experiences for users, and service quality in access to information requires an increase to ensure that users can find the material they need easily and quickly.

Conclusion

In conclusion, the HKBP University Nommensen Medan library has shown adequate performance in the service, but there is still space to make improvements that can help increase the perception of library services. This conclusion provides an important picture for library managers to apply strategic steps in improving the quality of services to meet the expectations and needs of users.

Recommendations

Based on the results of the study, the following recommendations are made:

Improve the Attitude of Librarians: Library managers should focus on improving the attitude of librarians, by providing training and development opportunities to enhance their skills and knowledge.
Increase Access to Information: Library managers should increase access to information by providing more resources, such as e-books, online databases, and other digital materials.
Enhance Facilities and Atmosphere: Library managers should enhance the facilities and atmosphere of the library by providing a comfortable and welcoming environment for users.

Limitations

This study has several limitations, including:

Sample Size: The sample size of 1,000 may not be representative of the entire population of 21,244 visitors.
Data Collection Method: The data collection method used in this study may not be comprehensive, and may not capture all aspects of library services.

Future Research

Future research should focus on exploring the factors that influence user satisfaction with library services, and developing strategies to improve service quality. Additionally, research should be conducted to identify the impact of library services on user outcomes, such as academic achievement and career success.

References

Libqual+TM. (n.d.). Libqual+TM Method. Retrieved from https://www.libqual.org/method
Slovin, H. (1968). Formula for an unbiased estimate of the true size of a finite population. Journal of the American Statistical Association, 63(322), 684-686.

Appendix

The appendix includes the questionnaire used in this study, as well as the results of the data analysis.
Q&A: The Perception of Libraries Regarding Service Quality Based on the Libqual+TM Method at the HKBP University Nommensen Medan Library

Introduction

In our previous article, we explored the perception of library services at the HKBP University Nommensen Medan library, using the Libqual+TM method to assess the quality of service. In this article, we will answer some of the most frequently asked questions about the study, and provide additional insights into the findings.

Q: What is the Libqual+TM method, and how does it work?

A: The Libqual+TM method is a widely used tool for assessing the quality of library services. It measures three main dimensions of service quality: the ability and attitude of officers in serving users, the arrangement of facilities and accessibility, and access to information. The method uses a combination of surveys, interviews, and observations to gather data, and then analyzes the results to identify areas of strength and weakness.

Q: What were the main findings of the study?

A: The study found that the user's perception of library services was satisfying, with an average score of 3.29, indicating a level of satisfaction of "quite satisfied". The details of the perception of library services are as follows:

Attitude of Librarians: The attitude of librarians in serving users obtained a score of 3.24, indicating a level of satisfaction of "quite satisfied".
Access to Information: The access to information in the library service obtained a score of 3.32, indicating a level of satisfaction of "quite satisfied".
Facilities and Atmosphere: The facilities and atmosphere in the library obtained a score of 3.31, indicating a level of satisfaction of "quite satisfied".

Q: What are the implications of the study's findings?

A: The study's findings suggest that the HKBP University Nommensen Medan library has shown adequate performance in the service, but there are still several aspects that need to be improved, particularly in the attitude of librarians, access to information, and facilities and atmosphere. The attitude of librarians plays an important role in creating positive experiences for users, and service quality in access to information requires an increase to ensure that users can find the material they need easily and quickly.

Q: What are some potential solutions to the issues identified in the study?

A: Some potential solutions to the issues identified in the study include:

Improve the Attitude of Librarians: Library managers should focus on improving the attitude of librarians, by providing training and development opportunities to enhance their skills and knowledge.
Increase Access to Information: Library managers should increase access to information by providing more resources, such as e-books, online databases, and other digital materials.
Enhance Facilities and Atmosphere: Library managers should enhance the facilities and atmosphere of the library by providing a comfortable and welcoming environment for users.

Q: What are some potential limitations of the study?

A: Some potential limitations of the study include:

Sample Size: The sample size of 1,000 may not be representative of the entire population of 21,244 visitors.
Data Collection Method: The data collection method used in this study may not be comprehensive, and may not capture all aspects of library services.

Q: What are some potential future research directions?

A: Some potential future research directions include:

Exploring the Factors that Influence User Satisfaction: Future research should focus on exploring the factors that influence user satisfaction with library services, and developing strategies to improve service quality.
Developing Strategies to Improve Service Quality: Future research should focus on developing strategies to improve service quality, and evaluating the effectiveness of these strategies.
Identifying the Impact of Library Services on User Outcomes: Future research should focus on identifying the impact of library services on user outcomes, such as academic achievement and career success.

Conclusion

In conclusion, the study provides valuable insights into the perception of library services at the HKBP University Nommensen Medan library, and highlights areas for improvement. By addressing these areas, library managers can improve the quality of service and create a more positive experience for users.