Percentage of stock not used

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Introduction

The University of North Sumatra (USU) Library plays a vital role in supporting the academic and research activities of the university. The library's collection, access, and facilities are essential components that contribute to the overall quality of the library services. In this study, we aim to evaluate the use of information resources and library services at the USU Library using the ISO 11620: 2014 standards. This evaluation will provide insights into the strengths and weaknesses of the library's services, enabling the library to improve its performance and better meet the needs of its users.

Library Resource and Service Measurement

Collection Aspect

The collection aspect is a critical component of the library's services, and it is essential to evaluate its effectiveness. In this study, we measured several indicators related to the collection aspect, including:

Collection Turnover: This indicator measures the frequency of collections used. The results showed that the collection turnover rate at the USU Library was 30.86%, indicating that the collections are used frequently.
Loans per capita: This indicator measures the average number of loans per user. The results showed that the loans per capita at the USU Library was 3, indicating that the library's collections are used by a significant number of users.
Percentage of stock not used: This indicator measures the percentage of collections that are not used. The results showed that 69.13% of printed collections and 83% of electronic collections were not used, indicating that there is a need to improve the management and archiving of digital documents.
Number of content units downloaded per capita: This indicator measures the number of content units downloaded per user. The results showed that there were 5 items downloaded per user, indicating that the library's digital collections are used by a significant number of users.
Number of downloads per document digitized: This indicator measures the number of downloads per document digitized. Unfortunately, there was no data available on this indicator, indicating that there is a need to improve the management and archiving of digital documents.

The results of the collection aspect evaluation showed that the use of information resources was higher in the form of print than electronic. This may be due to the fact that many users are still accustomed to using printed materials, and the library's collections may not be as comprehensive in electronic format.

Access Aspect

Access to library services is also an essential component of the library's services. In this study, we measured several indicators related to the access aspect, including:

Library visits per capita: This indicator measures the number of library visits per user. Unfortunately, there was no data available on this indicator, indicating that there is a need to improve data collection.
Percentage of external users: This indicator measures the percentage of users who are not affiliated with the university. Unfortunately, there was no data available on this indicator, indicating that there is a need to improve data collection.
User attendances at library events per capita: This indicator measures the number of user attendances at library events per user. Unfortunately, there was no data available on this indicator, indicating that there is a need to improve data collection.
Number of user attendances at training lessons per capita: This indicator measures the number of user attendances at training lessons per user. The results showed that there were 7 user attendances at training lessons per capita, indicating that there is a need to improve the library's education and training programs.

The results of the access aspect evaluation showed that there were several challenges in data collection, including the lack of data on library visits, external users, and user attendances at library events. This may be due to the fact that the library's data collection systems are not comprehensive, and there is a need to improve data collection and analysis.

Facility Aspect

Facilities are also an essential component of the library's services. In this study, we measured the User Places Occupancy Rate, which measures the percentage of user places occupied. The results showed that the user places occupancy rate was 100%, indicating that the library facility is used optimally by the users. However, this also indicates that there is a need to improve space management to accommodate more users comfortably.

Conclusion

Overall, the evaluation results showed that the USU Library has several strengths, including a high collection turnover rate and a significant number of loans per capita. However, the library also has several weaknesses, including the lack of data on access and facility aspects. This conclusion emphasizes the importance of more careful monitoring and improving marketing strategies and promotions of library services to increase community participation, both from internal campus and external circles.

With a deeper understanding of the use of library resources and services, it is hoped that improvement steps can be carried out immediately so that the USU Library is more developed and relevant to the needs of its users. The library should focus on improving data collection and analysis, as well as developing more comprehensive education and training programs to meet the needs of its users.

Recommendations

Based on the evaluation results, the following recommendations are made:

Improve data collection and analysis: The library should improve its data collection systems to ensure that data is comprehensive and accurate.
Develop more comprehensive education and training programs: The library should develop more comprehensive education and training programs to meet the needs of its users.
Improve marketing strategies and promotions: The library should improve its marketing strategies and promotions to increase community participation, both from internal campus and external circles.
Improve space management: The library should improve space management to accommodate more users comfortably.

By implementing these recommendations, the USU Library can improve its services and better meet the needs of its users.

Introduction

The evaluation of the use of information resources and library services at the University of North Sumatra (USU) Library using the ISO 11620: 2014 standards has provided valuable insights into the strengths and weaknesses of the library's services. In this article, we will answer some frequently asked questions (FAQs) about the evaluation.

Q: What is the purpose of the evaluation?

A: The purpose of the evaluation is to assess the effectiveness of the USU Library's services in supporting the academic and research activities of the university.

Q: What standards were used in the evaluation?

A: The evaluation was conducted using the ISO 11620: 2014 standards, which provide a framework for evaluating the quality of library services.

Q: What aspects of the library's services were evaluated?

A: The evaluation focused on three aspects of the library's services: collection, access, and facilities.

Q: What were the results of the evaluation?

A: The evaluation results showed that the USU Library has several strengths, including a high collection turnover rate and a significant number of loans per capita. However, the library also has several weaknesses, including the lack of data on access and facility aspects.

Q: What are the implications of the evaluation results?

A: The evaluation results suggest that the USU Library needs to improve its data collection and analysis, as well as develop more comprehensive education and training programs to meet the needs of its users.

Q: What are the recommendations for improving the library's services?

A: The recommendations include improving data collection and analysis, developing more comprehensive education and training programs, improving marketing strategies and promotions, and improving space management.

Q: How will the evaluation results be used to improve the library's services?

A: The evaluation results will be used to inform the development of a strategic plan for improving the library's services, which will include implementing the recommendations outlined above.

Q: What role will the library's users play in the improvement process?

A: The library's users will play a critical role in the improvement process, as their feedback and input will be essential in shaping the development of the library's services.

Q: How will the library's progress be monitored and evaluated?

A: The library's progress will be monitored and evaluated through regular assessments and evaluations, which will provide a basis for making adjustments to the library's services as needed.

Q: What are the benefits of the evaluation for the library's users?

A: The evaluation will provide the library's users with a better understanding of the library's services and how they can be improved to meet their needs.

Q: What are the benefits of the evaluation for the university?

A: The evaluation will provide the university with a better understanding of the library's role in supporting the academic and research activities of the university, and will inform the development of strategies for improving the library's services.

Q: How can the library's users get involved in the improvement process?

A: The library's users can get involved in the improvement process by providing feedback and input through surveys, focus groups, and other mechanisms.

Q: What are the next steps for the library?

A: The next steps for the library will include implementing the recommendations outlined above, and developing a strategic plan for improving the library's services.

Q: How will the library's progress be communicated to the university community?

A: The library's progress will be communicated to the university community through regular updates and reports, which will provide a basis for making informed decisions about the library's services.

Q: What are the long-term goals for the library?

A: The long-term goals for the library include becoming a leading research library in the region, and providing a world-class learning environment for the university's students and faculty.