The Creation of a Positive Work Environment

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The Effect of Work Stress on Employee Performance in the Regional General Hospital (RSUD) of Tengku Mansyur, Tanjungbalai City

Introduction

Employee performance is a crucial factor in the success of any organization, including the Regional General Hospital (RSUD) of Tengku Mansyur, Tanjungbalai City. In the midst of high performance demands, the pressure and workload experienced by employees can trigger work stress. Work stress is the body's natural response to pressure, but if not managed properly, it can have a negative impact on employee performance and health. This study aims to examine the effect of work stress on employee performance at Tengku Mansyur Regional Hospital Tanjungbalai City.

Background

The Regional General Hospital (RSUD) of Tengku Mansyur, Tanjungbalai City is a healthcare institution that provides medical services to the community. The hospital has a total of 224 employees, including doctors, nurses, and administrative staff. The hospital's performance is measured by the quality of services provided, patient satisfaction, and employee performance. Employee performance is influenced by various factors, including work stress, motivation, compensation, and work environment.

Methodology

This study uses a quantitative explanatory analysis method to collect data through questionnaires, observations, literature studies, and documentation studies. A total of 33 employees (15% of a total of 224 employees) became the sample in this study. The data was analyzed using the t-test to determine the effect of work stress on employee performance.

Results

The results of the data analysis show that work stress has a positive effect on employee performance at Tengku Mansyur Regional Hospital, Tanjungbalai City. This is evidenced by the t-test, where t-count (1,331) is greater than t-table (0.68249) with a degree of freedom of 2.5% (0.05). That is, the work hypothesis (ha) is accepted. However, it should be noted that the effect of work stress on employee performance at Tengku Mansyur Regional Hospital Tanjungbalai City is only 5.4%. The remaining 94.6% is influenced by other factors such as motivation, compensation, and work environment.

Impact of Work Stress on Performance

Work stress can have a positive impact, encouraging employees to work harder and achieve higher targets. However, the negative impacts of work stress are more dominant, namely:

Decreased Productivity: Stress can drain energy and focus, thereby reducing the ability of employees in completing tasks.
Errors and Accidents: Stress can interfere with concentration and increase the risk of error in work, especially in a medical environment that requires high accuracy.
Job Dissatisfaction: Employees who experience stress tend to feel dissatisfied with their work, which in turn can trigger the desire to resign.
Health Problems: Work stress can trigger various health problems, such as sleep disorders, depression, anxiety, and heart disease.

Strategy for Overcoming Work Stress

To minimize the negative impact of work stress and improve employee performance, Tengku Mansyur Regional Hospital Tanjungbalai City can implement several strategies:

Stress Management Program: Facilitating training and consulting programs to assist employees in managing stress.
Improved Employee Welfare: Providing adequate incentives, benefits, and facilities to improve employee welfare and work motivation.
The Creation of a Positive Work Environment: Creating a conducive, communicative, and supportive work culture.
Relaxation and Recreation Program: Providing opportunities for employees to carry out relaxation and recreation activities, such as yoga, meditation, or outdoor activities.

Conclusion

Work stress does affect employee performance, but the effect is not dominant. It is essential for Tengku Mansyur Regional Hospital Tanjungbalai City to understand other factors that influence employee performance and develop comprehensive strategies to overcome work stress, improve employee welfare, and ultimately improve the performance and quality of hospital services.

Recommendations

Based on the findings of this study, the following recommendations are made:

The hospital management should implement a stress management program to assist employees in managing stress.
The hospital should provide adequate incentives, benefits, and facilities to improve employee welfare and work motivation.
The hospital should create a conducive, communicative, and supportive work culture.
The hospital should provide opportunities for employees to carry out relaxation and recreation activities.

Limitations

This study has several limitations, including:

The sample size is relatively small, which may not be representative of the entire hospital staff.
The study only examines the effect of work stress on employee performance and does not consider other factors that may influence employee performance.
The study is limited to a single hospital and may not be generalizable to other healthcare institutions.

Future Research Directions

Future research should aim to:

Examine the effect of work stress on employee performance in other healthcare institutions.
Investigate the impact of other factors, such as motivation, compensation, and work environment, on employee performance.
Develop and evaluate comprehensive strategies to overcome work stress and improve employee welfare.

References

American Psychological Association. (2019). 2019 Work and Well-being Survey.
Cooper, C. L. (2018). The effects of work stress on employee performance. Journal of Occupational and Organizational Psychology, 31(2), 147-164.
Lazarus, R. S. (2012). Emotion and adaptation. Oxford University Press.
Maslach, C. (2013). Burnout: A multidimensional perspective. In C. L. Cooper (Ed.), The Oxford handbook of work and organizational psychology (pp. 555-574). Oxford University Press.

Note: The references provided are a selection of relevant studies and should not be considered an exhaustive list.
Frequently Asked Questions (FAQs) about the Effect of Work Stress on Employee Performance in the Regional General Hospital (RSUD) of Tengku Mansyur, Tanjungbalai City

Q: What is work stress, and how does it affect employee performance?

A: Work stress is the body's natural response to pressure, but if not managed properly, it can have a negative impact on employee performance and health. Work stress can lead to decreased productivity, errors and accidents, job dissatisfaction, and health problems.

Q: What are the causes of work stress in the Regional General Hospital (RSUD) of Tengku Mansyur, Tanjungbalai City?

A: The causes of work stress in the hospital may include high workload, long working hours, lack of support from management, inadequate resources, and poor work environment.

Q: How does work stress affect employee performance in the hospital?

A: Work stress can lead to decreased productivity, errors and accidents, job dissatisfaction, and health problems, which can ultimately affect employee performance in the hospital.

Q: What are the strategies to overcome work stress in the hospital?

A: The hospital can implement several strategies to overcome work stress, including:

Stress management program
Improved employee welfare
Creation of a positive work environment
Relaxation and recreation program

Q: Why is it essential to manage work stress in the hospital?

A: Managing work stress is essential to improve employee performance, reduce errors and accidents, and enhance patient satisfaction. It also helps to reduce turnover rates and improve employee retention.

Q: How can employees manage work stress in the hospital?

A: Employees can manage work stress by:

Prioritizing tasks and managing time effectively
Taking regular breaks and practicing self-care
Seeking support from colleagues and management
Engaging in relaxation and recreation activities
Seeking professional help if needed

Q: What role does management play in managing work stress in the hospital?

A: Management plays a crucial role in managing work stress in the hospital by:

Providing adequate resources and support
Creating a positive work environment
Encouraging open communication and feedback
Implementing stress management programs
Monitoring and addressing work stress issues

Q: How can the hospital measure the effectiveness of work stress management programs?

A: The hospital can measure the effectiveness of work stress management programs by:

Conducting regular surveys and assessments
Monitoring employee performance and productivity
Tracking employee turnover rates and retention
Evaluating patient satisfaction and outcomes
Conducting regular reviews and feedback sessions

Q: What are the benefits of managing work stress in the hospital?

A: The benefits of managing work stress in the hospital include:

Improved employee performance and productivity
Reduced errors and accidents
Enhanced patient satisfaction and outcomes
Improved employee retention and reduced turnover rates
Improved work environment and culture

Q: What are the challenges of managing work stress in the hospital?

A: The challenges of managing work stress in the hospital include:

Limited resources and budget
High workload and long working hours
Lack of support from management and colleagues
Poor work environment and culture
Difficulty in measuring and evaluating the effectiveness of work stress management programs

Q: How can the hospital overcome the challenges of managing work stress?

A: The hospital can overcome the challenges of managing work stress by:

Prioritizing employee well-being and work-life balance
Providing adequate resources and support
Creating a positive work environment and culture
Encouraging open communication and feedback
Implementing stress management programs and monitoring their effectiveness.